• Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
• To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Defective products need not be sent back to us, unless confirmed by us.
• If you have received a defective product, send us images at info@cattsindia.org and we will get back to you. Once confirmed by us the exchange will be sent you. If you have any other query regarding this, you can contact us on the number or email us on info@cattsindia.org
• If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this.
• To complete your return, we require a receipt or proof of purchase.
• Gift cards
• Downloadable software products
• Some health and personal care items
• There are certain situations where no exchange is granted: (if applicable)
• Any item that is returned more than 7 days after purchase
• Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
